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Wednesday, January 29, 2014

Pencipta Belon - Michael Faraday

BELON

Belon adalah getah tipis fleksibel yang diisi dengan gas seperti helium, hidrogen, nitrus oksida atau udara. BELON ini dicipta oleh Michael Faraday pada tahun 1824.




Michael Faraday adalah seorang ahli kimia dan ahli fizik yang telah menyumbang dengan ketara kepada kajian dalam elektromagnetisme dan elektrokimia.

Michael Faraday dilahirkan pada 22 September 1791 di selatan London. Keluarganya tidak kaya dan Faraday hanya menerima pendidikan formal asas. Apabila dia 14, beliau telah perantis kepada penjilid buku tempatan dan dalam tempoh tujuh tahun akan datang, berpendidikan dirinya dengan membaca buku-buku mengenai pelbagai subjek saintifik. Pada tahun 1812, Faraday menghadiri empat ceramah yang diberikan oleh ahli kimia Humphry Davy yang di Institusi Diraja. Faraday kemudiannya menulis kepada Davy meminta pekerjaan sebagai pembantunya. Davy menjadikan dia turun tetapi pada tahun 1813 melantik beliau untuk tugas pembantu kimia di Institusi Diraja.

Setahun kemudian, Faraday telah dijemput untuk mengiringi Davy dan isteri pada 18 bulan pelancongan Eropah, mengambil di Perancis, Switzerland, Itali dan Belgium dan bertemu ramai ahli-ahli sains yang berpengaruh. Kembalinya mereka pada tahun 1815, Faraday terus bekerja di Institusi Diraja, membantu dengan eksperimen untuk Davy dan ahli sains lain. Pada tahun 1821 beliau menerbitkan karyanya tentang putaran elektromagnet (prinsip di sebalik motor elektrik). Dia dapat menjalankan penyelidikan sedikit lagi dalam 1820, sibuk kerana beliau dengan projek-projek lain. Pada tahun 1826, beliau mengasaskan Institusi Diraja Jumaat Petang wacana dan pada tahun yang sama Krismas Kuliah, kedua-duanya terus ke hari ini. Beliau sendiri memberi banyak ceramah, mewujudkan reputasi beliau sebagai pensyarah sains yang cemerlang pada zamannya.



Pada tahun 1831, Faraday mendapati induksi elektromagnet, prinsip di sebalik pengubah elektrik dan penjana. Penemuan ini adalah penting dalam membenarkan elektrik yang akan berubah dari rasa ingin tahu ke dalam teknologi baru yang berkuasa. Semasa baki dekad yang dia bekerja untuk membangunkan idea-ideanya tentang elektrik. Beliau sebahagiannya bertanggungjawab mencipta banyak perkataan biasa termasuk 'elektrod', 'katod' dan 'ion'. Pengetahuan saintifik Faraday telah dimanfaatkan untuk kegunaan praktikal melalui pelbagai jawatan rasmi, termasuk penasihat saintifik untuk Trinity House (1836-1865) dan Profesor Kimia di Akademi Tentera Diraja di Woolwich (1830-1851).


Walau bagaimanapun, dalam tahun 1840-an awal, kesihatan Faraday mula merosot dan dia kurang penyelidikan. Beliau meninggal dunia pada 25 Ogos 1867 di Hampton Court, di mana beliau telah diberi penginapan rasmi bagi mengiktiraf sumbangan beliau kepada sains. Beliau memberi namanya kepada 'Farad', pada asalnya menerangkan unit cas elektrik tetapi kemudian satu unit kemuatan elektrik.



(article from web 
http://www.bbc.co.uk/history/historic_figures/faraday_michael.shtml)

Wednesday, January 22, 2014

A Guide to Seoul

Take a stroll in a secret garden.



Gyeongbokgung is a first place that we must visit for sure but Changdeokgung is slowly making its way onto itineraries, and for good reasons. It built in 1405 at the foot of Ungbong Peak of Mount Baegaksan, the palace was designed to adapt to the topography in accordance with Pungsu principles, structure were placed to the south and an extensive rear garden ( Biwon the secret garden) to the north. It also the most intact of all the five Joseon Dynasty palaces in Seoul, and it was based on the grounds that Changdeokgung was listed as a UNESCO World Culture Heritage site in 1997.

ADDRESS: 99, Yulgok-ro, Jongno-gu.

Explore the elegant building of Gyeongbokgung and their modern style


The National Palace Museum of Korea and the National Folk Museum of Korea are within its grounds.

 On your way to or from Changdeokgung, stop for coffee (South Korean like ‘em black) and lemon poppy seed pancakes at Café Slow Recipe.
ADDRESS: 91-43, Toung Eui-dong, Jongnu-gu.

Soak up the creativity


Hongdae is home to Hongik University, the nation’s top educational centre for the arts. A cross the streets are full of creativity. There galleries left and right, and even the small clothing and accessories stores look carefully curated.

  5.  Relive your unique days
Youth culture is evidence everywhere in the city but you feel it most in the Sinchon/ Ewha area, home to the Ewha Womens University and Yonsei University.

  6. Rest ur feet and order

-          Makgeolli (rice wine) at Chef’s Guksujeon.


-          Old-fashioned beef galbi at Seoseo Galbi

Get ur beauty and Fashion styles
\
-          Get  a haircut at Juno Hair
-          Get Funky socks at one of the stalls
-          Get free skincare samples at the beauty stores.

 Drop your dough on street snacks.


-          Tteokbokki
-          Tornado potato
-          Kimbap
-          Dries octopus
-          Gaeran bbang


Head to a retail Heaven

Don’t forget to shopping at Myeong-dong, it is the largest single shopping district in the city. That places is packed with tourist where it has everything for everyone. If u look for designer bags and shoes u can get it at Lotte Town or Shinsegae. Meanwhile, South Korean fast fashion brands like 8seconds, MIXXO, and TOPTEN10 are perfect for those who want an affordable wardrobe upgrade.  You can find these outlets on the main drag, alongside international brands such as H&M and Forever 21. Of course at their u also can look for makeup, skincare and sheet masks,

Brave the crowd at Lotte Duty free Shop



Popular cosmetic brands such as Laneige and Sulwhasoo as well as ones you can’t get back home like Amorepacific and Belif
-          Perfumes
-          Vacuum-packed kimchi

Stay with a local


For something a bit more personal, bunk in at Sutome Guesthouse, the three storey built in the 70s is the actual home of Sophie Hong and family. The available rooms (six to choose from) are cosy and it cheap, the 1-, 2-, and 4- bedroom cost w50,000, w70,000 and w100,000 respectively per night, but the guesthouse and its resident poodle Pong offer welcome respite after a day of traveling. In the morning, Sophie lovingly prepares a light, healthy breakfast for you, using fresh produce gathered form her family farm.  It has easy access to a subway station so you can just hop on a train to the nearby, club-packed Shinchon/Hongdae area or if you lazy to head out a night, you can enjoy its many in-house arty activities.
ADDRESS: 472-20 Mangwon 2-dong, Mapo-gu
WEBSITE: www.sutome.com

Admire an Icons

By the post-war era, the Cheonggyecheon stream had become heavily polluted thus in the 1950s, it was covered with asphalt. About 20 years later, an elevated expressway was built over it, and the stream disappeared from the minds of Seoulites. However, after undergoing a remarkable restoration for three years, the 5.48km-long Cheonggyecheon now sees an increase in biological diversity with a rise in fish, bird and insect populations. There’s always a flock of tourist at the western end of the stream, so walk towards the east to get real sense of the palace.


-          Post at Gwangtonggyo, the bridge built during the Joseon Dynasty was excavated and recreated during restoration process.
-          Read the dream of citizens, written across 20,000 tiles at the aptly named Wall of Hope.
-          Visit to the museum, on the extreme end of the stream.


See the past



Even though it is located smack in the middle of a busy city, Bukchon is a village frozen in time, the district, once home to members of the royal family, and nobleman during the Joseon period, is packed with over 900 hanok(traditional Korean houses) characterised by gently-curved tiled roofs. The Bukchon traditional Crafts Experiences Center offers a really good map of the area and it has hands-on craft workshops. Then slowly make your way downhill to the array of bohemian boutique.

Take view of Bukchon
-          Arts and craft street in Wonseo-don
-          The picturesque neighbourhood of No 11 Gahoe-dong
-          No 31 Gahoe-dong
-          Stone steps in Samcheong-dong

 Practice at etiquette
-          Retrain from speaking loudly or engaging in horseplay
-          Don’t photograph or film through open doors or gates leading into private residences.
-          Don’t litter! This applies everywhere.

Eat like an empress
Korea House (a comprehensive complex representing tradional Korean culture) serves royal court cuisine, as featured in K-drama Jewel. In The Palace, does go back to the periods of the three Kingdoms, and then passed down through the Goryeo and Josean Dynasties. Honestly, we don’t get the pricing but safe to say that if you want to eat like a queenbetter be as well as one. The dinner buffet’s reasonable priced though, an adult is charged w40, 000 (RM133). Reservation in necessary!
ADDRESS: 10, Toegye-ro 36-gil, Jung-gu
WEBSITE: www.koreahouse.or.kr

Snooze in a snazzy hotel


While the rest of THE PLAZA is almost barren, its rooms are kitted out with clean-lined contemporary pieces and accented with funky accessories. You can’t get much more central than the 410-rooms hotel, it is located in front of Seoul Plaza (occasionally used for public gathering or rallies, how exciting). And its within walking distance to Deoksugung and the shopping district of Myeong-dong. The Plaza also provides a free daily shuttle services to Gyeongboksung, Insa-dong and Changdeokgung.


ADDRESS: 119, Sogong-ro, Jung-gu

Fuel up with a buffet spread
When in Seoul, you should do as the Seoulites do….and that’s to hit the buffet line as soon as the restaurant opens. Enjoy an all you can get to eat  that’s worth every cent at Todai, a buffet restaurant at Noon Square, Myeong-dong, that mainly offers Japanese, Chinese and Western cuisines. The moment you walk in, make a beeline for its crabs and steaks, the two are really popular amongst its patrons because of the sizes.
ADDRESS: 25-2, Myeong-dong 2-ga, Jung-gu
OPENING HOUR: Lunch 11:30 am - 4Pm and dinner 5:30 pm – 10 pm
PRICE: Weekday lunch W26, 000, weekday dinner w37, 000, and weekend w38, 000.

Laugh to your heart’s content


Bibap interprets the process of bibimbap making through the use of beat-boxing, b-boying, a cappella and charming comedy. You don’t need to know Korean to enjoy the non-verbal performances; the content is relatable and easy enough to understand.


ADDRESS: B2F Cinecore Building, Samildaero 386. Jongno-gu
WEBSITE: www.bibap.co.kr

Do more than just gaze down on the city





Most tourist make the mistakes scheduling in an hour or two visiting the N Seoul Tower at the peak of  Namsan, which is a shame because the mountain is surrounded by a huge park of pine and oak trees, the perfect setting for a leisurely hike up especially between September and November when you can witness stunning fall foliage. Once you’re at the top (you can also get there by car, bus, cable car, and an outdoor incline elevator that takes you halfway up the mountain), check out the tower revolving restaurant and high-tech observatory-unless you’re into teddies, skip the teddy bear museum. And before you leave, pick up some souvenirs at NGift, cat lovers will swoon over Jetoy merchandise.
ADDRESS: San 1-3, Yongsan-dong 2(i)-ga, Yongsan-gu

No money, No problem
Free of charge activities that are just as fun…
-          Put on a Hanbok near the Namsan Beacon Tower
-          Take photos with Bongsudae Guards once they’re done re-enacting the smoke signal ceremony
-          Post a photo of the locks of love on Instagram, your friends back home will be green with envy
-          Just chill out at the Pavilion
-          Spot the city’s Landmarks from the roof terrace at the foot of the tower

Shop till you drop





The Dongdaemun Shopping Complex is the world’s largest market of fabrics and clothing materials, thus it comes as no surprises that nearby malls in the area carry the latest trends, think Bangkok’s Pratunam district. Eight-storey Doota leads the pack with 54o stores selling high-quality clothing at reasonable prices, keeping to its concept of Fast & First. Most malls open from 10:30 am onwards, often closing in the wee hours of the morning, we talking 5am here.
ADDRESS: Jangchungdan-ro, Jung-gu

Strike a pose with Haechi


A symbols of Seoul, this lion-like horned creature (a fire-eating dog actually; WOAH!) has existed as a guardian of the city for a long time, protecting it from fires and disasters. Haechi also represents integrity, justice and good fortune, perhaps posing with it will bring you good luck!

Experiences the café culture
Located in the affluent neighbourhood of Gangnam, Garosu-gil is a tree-lined street with an assortment of boutiques, cafes and galleries. Unless you wanna see and be seen as you sip a cuppa, stray away from the main avenue, gems are hidden in the backstreets. Always the case in this city!

Go drinking
Back in its heyday, Apgujeong’s Rodeo Street was the fashion mecca but
It certainly no longer looks and feels the part. However, it does boast lots of bars, pubs, and clubs, so if you live for drinking, then park you bum here in the early evening onwards. Sneaker-heads may wanna check out the various sports stores, as there aren’t a lot of people here, you can browse the selection of kicks in peace.

Stock up on the basics


WHERE: 8seconds, One Mount Shopping Mall
WHY: a cross between Zara and Uniqlo, 8seconds targets the young. And the young want thing that affordable, don’t they? Get its plain T-shirts, jumpers, skirts and leggings first, and if you have cash to spare, grab some of the up-to-the-minute stuff!

Walk in a Seoulite’s shoes

WHERE: posted, 1F, 555, Sinsa-dong, Gangnam-gu
WHY: Try the latest trends without sacrifice the comfort. Seoulites always look for easy to walk in shoes, like brogues or wedges.
WEBSITE: posted.co.kr

Copy your k-pop star



WHERE: Steve J & Joni P, 685-12 Hannam-dong, Yongsan-gu
WHY: since debuting at 2007’s London fashion week, this duo’s design are highly sought-after by local fashionistas and celebs including Girl Generation’s Hyoyeon, Kara”s Kang Ji Young and Tara;s Hyo Young. Its unique pieces are surprisingly wearable!


Sweat out your stress



Being a train-hoping tourist in a city that covers 605 sq km can be strenuous, so you know what you should do? Relax at Jimjilbang (public bathhouse plus sauna)- Dragon hill Spa & Resort  is a seven storey health, well-being and entertainment theme park offering plenty of ways for you to unwind. Make full use of the various sauna rooms at the healing zone (FYI, couple love to indulge in PDA here, so it can get pretty awkward when it’s just you and them in a heated rooms). And if you’re okay with being naked in front of strangers, take a dip in its public’s baths. Like a facial, body scrub (dead skin cells begone) and massage. Dragon hill has special packages for the princess who needs pampering. Trust us, you can easily spend half a day here.

ADDRESS: 40-713, Hangangno 3-ga, Yongsan-gu
ADMISSION: w11, 000 (weekday) and w13, 000 (weekend) for 12 hours includes rental of lockers, face towel, as well as top and short

Splash out on a designer suit
WHERE: Lie Sang Bong
WHY: Dubbed the Korean McQueen, this designer’s creations scream for attention! Beyonce, Rihanna and Lady Gaga have all donned his (sometimes) OTT pieces, and on the other spectrum, he has also dressed the country’s socialites. While its ball gowns and oversized jackets are classics, they’re not suitable for our weather, purchase the pantsuit in its signature hangul (Korean Alphabet) print instead.

Get up close and personal with a view.
As ou make your way to the city from the airport, the Hangang greets you and its does so every time you moved between the northern and southern parts of Seoul. The 514km-Long River is considered the heart of the metropolis, summoning urbanites for a spot of rest and relaxation. It easy to miss its beauty, so if you really wanna know the Hangang, leave the comfort of your car or train set and head down to its embankments to discover the 12 parks and facilities.

  Thing that you need to do when in Hangang.



-          Pig out on a Lotteria Burger at one of the parks
-          Dog watch, there are so many cute ones out on their daily walk
-          Rent a bike and get cycling, be sure to stop by a café for coffee and cake, for a more adventures ride, head to Nanji or Gwangnaru.

Sunday, April 14, 2013

Operation Management

Introduction 

The business that I choose to be my project assignment is bundle business. Bundle business is the combination of several products or services into a single package. The bundle is sold to wholesale and suppliers. Some of the bundle is used clothing and some of it a new clothes that are reject clothing and old stock from any shop. There is much kind of bundles out there, local and also international. There’s clothing which consists of t-shirts and blouse, jeans, stuffed toys, shoes and even bed sheets and curtains, it still in great shape and full of stains. 

In this assignment, we have chosen one of the examples of bundle business. We chose Bolhassan Trading Company as topic example for our assignment. We explain the company overview with include when, how, where there be establish. Moreover, we also discuss on what the product there selling, where there get supplier for that product, how the production of the company after establishes until today, and who their customer. 

Furthermore, we discuss the SWOT analysis of that company that include strength, weakness, opportunity and threat of that company. We also explain what the good are or service design, capacity planning and control, and inventory control of that company. With the help of the interviewing the manager and the supervisor of that company, we gain some of the information to complete our assignment. However, during interviewing we face some difficulties where some the questions that we ask, their refuse to answer to protect their privacy. 


Company overview 



Bolhassan Trading is a family business company that established in 1977 with three branches. They are located at No. 19, Jalan Matang, Batu 2 and No. 14, Ground Floor, Jalan Khoo Hun Yang, 93000 Kuching, Sarawak. That area was the oldest Kuching City Centre, nearby to Open Air and Electra House. In 2011, they open another branch on 2011 in No. 358, 1st Floor, Jalan Satok, 93400 Kuching, Sarawak. Bolhassan is an importer and wholesaler of high quality second-hand goods from Korea, Japan, and Singapore. This company was the earliest business that introducing bundle business in Kuching. 

For the target market, Bolhassan Trading has divided the market into distinct groups of customers with different demands, and behaviour who require separate products. There cater any age people like children, adolescents, and elderly but most often their customer elderly people especially men. The location of the business is assuming an actual location. 

The Target audiences of the business are:



They have made segments of the market on the following bases on demo-graphical  and behavior  In demographics their first segment is consisted of the income factor depend on customer income. Mostly, their customers are average and low income customer. In behavioral aspect they segmented the market on the basis of quality, taste and price. The different possible segments depend on the quality conscious and combination of price and quality. 

The product their selling are bundle clothing like jeans, T-shirt, formal wear, coat, pajamas  shoes, handbag, hat, short pants, blouses, sweater, and underwear.




The worker’s Salary for 2011



SWOT Analysis 

Strength 

Good Location area 

Location planning is one of the important operations that every organisation carries. Success or failure of any organisation may well depend on the location where it is located. Therefore, Bolhassan Trading also have to plan their location in such a way so that maximum customers visit their shop. Moreover, that area are crowded place where all the Kuching people usually go there to by their things especially holidays and celebration days like Hari raya, Chinese new year and Christmas. This company also focus on the basis of several factors such as proximity to the source of raw material, cost-effectiveness, proximity to customers or suppliers, competition in the area, transportation availability and cost, availability of resources, and availability of right labor  Therefore, that company prefer locations such that it can have large customer base, transport access and availability of parking space. 

Well-known and good reputation 

The company certainly has earned a good name and reputation by its previous products and services in the market. Within 35 years there operated their business, it even more recognized by all customers in Kuching. When mention about second hand shop, there will go to Bolhassan Trading Company. 


Weakness 

No Loyalty employee 

No loyalty employee is one of the major weaknesses of Bolhassan Trading where every year there needs to look for new worker because most of their previous worker cannot stand and uncomfortable working in that company because of the work environment. From my interviewing with their previous worker, that say there cannot stand dust from clothes especially when their open a new stock. 

Not all the clothes receipt in good condition 

Sometime, some of the clothes that there receive from supplier are not in good condition. There need a longer time to differentiated the condition of the clothes. Mostly, when their get one package of bundle, only half of the product have good condition that mean it waste money. 

Opportunities 

In term of reward, it is necessary to give to employees if they have achieved better performances. Salaries will increase in help year if they are good at performances while working. During fasting season, especially for Muslim’s worker, the manager will give lunch money to the employee as a replacement of lunch pay, where in normal day, the company provide breakfast and lunch for the worker. The worker also gets commission in every celebration day. 

Threat 

In term of Competitor, there are many second hand shop in Kuching area where there sell the same types of product with cheaper price. Bolhassan have to compete with their competitor by decrease their price but they need to consider how much the price they have to put without losing profit. 



Good/ service design, capacity planning and control, and inventory control 


Good and service design 

In Bolhassan Trading, there are not producing good and service design. Usually bundle product that receipt being arrange first with different stage of quality for the arrangement of price. The quality product like T-shirt, shoes, casual wear and bag normally being wash, dry and after that the product especially T-shirt and casual wear will be iron until it look like new before it can be sell. For not quality product will be reject and sometime being selling in cheaper price. 

Job Design 

Job design consists of formal specifications and informal expectations of an employee’s work related activities. The job design should try to meet the needs of both the job holder and the organisation. Therefore each job must be practical cooperation of technical, economic, and behavioral feasibility. Santosh Jain, 2010) 

Job designing is also an important operation in Bolhassan trading. Each employee is designed a particular set of jobs. For example, some worker work in the back for opening stock, some worker assign to wash and dry the items before can be selling, some crew member work on the counter, while others look after the customers in the in front. Also there are employees who manage the entire crew worker and look after overall wellbeing of the shop. While designing these jobs the technical, economical and behavioural feasibility is taken into consideration. 


Capacity Planning 

Capacity planning is the task of setting the effective capacity of the operation so that it can respond to the demands placed upon it. Capacity planning is an important part of strategy because it establishes the overall level of productive resources. It also affects lead time, responsiveness, cost, and competitiveness; and determines when and how much to increase capacity. This normally means determining how the operation should respond to fluctuations in demand. (http://www.mas.dti.gov.uk/ Capacity planning) 

In Bolhassan Trading company, the manager have to set its capacity items in such a way that it respond quickly to the demand of those items in a day. The customer of that company mostly adults and old men, their demand on more T-shirt, Jeans and casual clothes. So the company has to make sure that items has enough stock which is very important because that if happen have a shortage of stock, then the process of demand of that items will decrease what their expected to achieve in a day.



Inventory control

The functions of inventory are to provide a stock of goods to meet anticipated customer demand and provide a “selection” of goods. It also to take advantages of quantity discounts, because purchases in larger quantities may reduce the cost of goods and delivery. The most important it helps to protect against delivery variation due to weather, supplier shortages, quality problems, or improper deliveries. (Santosh Jain, 2010) 

In Bolhassan Trading, the inventory is managed on the basis of First-In-First-Out basis. This is because most of the inventory consists of quality and not quality clothing. Therefore delivery of inventory happens two or three times a week depending on the business of the shop. Moreover inventory is stored in stock area where the worker can do the choosing of the clothing. All this activities comes under inventory management of the organisation. This because with inventory, there believe it will able to improve their customer services and reduce certain costs such as ordering cost, stock out cost, acquisition cost, and start-up quality costs. This company usually order one package bundle of each material or depends which stock is finish fast, when orders are placed outside supplier and productions departments within organization. These orders normally do it once a month or sometime two month after to order for stock. 


Layout Design 

The objective of layout strategy is to develop a cost-effective layout that will meet a firm’s competitive needs. Layout design consideration of higher utilization of space, equipment, and people; improved flow of information, materials, or people; improved employee morale and safer working conditions; improved customer/client interaction; and flexibility. Layout is the arrangement of facility to provide working, service and reception, storage and administrative areas. The layout is designed by traditional techniques using templates, scale plans, string diagrams, and travel charting as they have been proved as low-cost methods of achieving either optimal or near optimal layout plans. Poor layouts can greatly reduce the overall capacity and overall productivity. Therefore care must be taken by organisation when designing layout. (Santosh Jain, 2010) 

In Bolhassan Trading also layout designing is a very important operation. A proper layout of the area for open a new stock receives, and wash and dry place is very essential to ensure opening stock can be done in comfortable space.it also design its layout keep in mind the safety issues of their workers. It also designs layout in such a way that needs of supervision is minimised. Another factor that is considered is the cost of production which also depends on the layout. There also differentiate the women, men, and children area of clothing so that customer easy to find what there want.




First Floor




Problem or difficulties 

During interviewing, we have to face several difficulties to gain information. Firstly, we are to shy, nervous and feel awkward during interview. This is because, that was for first time ever we do interview people. We have struggled and lost out some important information because of our shyness and nervous went asking the question. Our interviews eventually get awkward at some point, even though we generally try to act casual. 

Secondly, we have difficulties to have time together doing assignment. Some our member are so busy with other assignment and class, they have all day class in days. These cause us difficulties to share information and work together. When the time we doing assignment, suddenly, some of member have to leave because has emergency problem in home. We need to considerate and tolerant about it. 

Lastly, the manager of the company refuses to answer some of our question to protect their privacy by knowing by other. We have to respect it if not their want be interviewing by us even though that question are important for our assignment. Sometimes, there not serious in answering our question, during interviewing he suddenly laughing at us and not answer the question properly, that cause us in anger but we know we has to have a patient and tolerant during interviewing. We realize this is their technique to not how we behave and handle situation like this. 


Recommendation 

Firstly, I will like to recommend to Bolhassan trading to set the standard salary level so that their can decrease the turnover in the company. The shop should consider the benefit for their employee to achieve good reputation and good performance of the workers. 

Secondly, there should expand their shop which bigger space for the comfortable of the customers and the workers. Currently, they shop to crowd with the stock of product. This is because the stores are too small it make hard for the worker to organize and do their job. Moreover, the layouts of the stores also need to change. The layout of the stores stills the same since they start up the business more 35 years ago. The layout no improvement at all, it cause the customer feels bored and they make losing current customers. 

Lastly, there should decrease the price to compete with their competitor, most of the customer prefer to go another second hand shop that offer cheaper price. It is not fair for the customer who buys second hand clothes in high price. Moreover, the price not much differentiated with the price of original product. 


Conclusion 

In conclusion, we know that to start a business, we need to considerate a lot of possibilities and need to take risk of any consequences either in financial and product quality. From researched we made about Bolhassan Trading, there are more focus on inventory control where it helps them to protect against delivery variation due to weather, supplier shortages, quality problems, or improper deliveries. 

Moreover, we conclude that operations management is very important for any organisations as they have a relationship with the overall strategy of the organisation. Operations management contributes to the strategy and therefore helps the organisation to gain competitive advantage. For instance, process planning can help the organisation reduce cost and gain cost advantages and therefore gain competitive advantage. Therefore the organisations must effectively manage the operations of the business as it has a massive effect on the strategy of the organisation. 



References 

Jay heizer & Barry Render, operation management, 5th edition, Prentice Hall 
View on 3 February 2012 

Santosh jain, 2010, Operations Management (McDonalds Case Study) 
View on 3 February 2012 
http://www.santoshjain.com/2010/11/operations-management-mcdonalds-case.html

Capacity planning and aggregate production planning 
View on 3 February 2012 
http://www.cbpa.ewu.edu/~pnemetzmills/OMch9/OMFAC.html

Houghton Mifflin Harcourt Publishing Company, 2010, your dictionary 
View on 9 February 2012 
http://business.yourdictionary.com/bundling

John Loucks, 2002, operation management 
View on 9 February 2012 
http://www.scribd.com/doc/18005451/Slides-Prepared-by-John-Loucks

Dr John Sullivan, 2012, the Most Common Interview Problems 
View on 12 February 2012 
http://www.tlnt.com/2012/02/09/20-more-of-the-most-common-and-critical-interview-problems/

Wiscons job center, 2008, Keys to Successful Interviewing 
View on 12 February 2012
http://www.wisconsinjobcenter.org/publications/6951/6951.htm

Rohit Ahuja, 2010, Marketing Strategies of PVR Cinemas 
View on 13 February 2012 
http://www.scribd.com/doc/25477586/KFC-Research